Lelia M Marbury

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Lelia M Marbury

  • Administrative Assistant
  • 301.614.6142
  • NASA/GSFC
  • Mail Code: 610.1
  • Greenbelt , MD 20771
  • Employer: SCIENCE SYSTEMS AND APPLICATIONS INC
  • Brief Bio

    Experienced Administrative Analyst who is able to handle multiple tasks simultaneously and accurately deliver executive correspondence. Adept at computer productivity software maintaining accurate and organized files and developing effective lines of communication with all levels of management. Specializes in working in a fast-paced environment and maintaining critical files and records.

    Positions/Employment

    8/2016 - Present

    Administrative Analyst II

    Science Systems and Applications INC (Gov. Contract at NASA), Greenbelt, MD

    • Perform general office management office duties, as requested by GMAO chief, such as document preparation, filing, meeting scheduling, telephone switchboards activities and office supply maintenance.
    • May maintain personnel records.
    • Act as liaison for new hires and visitors to ensure all badge request and onboarding paperwork is completed in a timely manner as well as assist new technical staff to gain access to web services as well as local and NCCS/NAS computing resources.
    • Supporting GMAO seminars, including scheduling rooms and posting announcements.
    • Act as a telephone coordinator. Create and track telephone requests, and maintain tracking databases.
    • Prepare shipping documents.
    • Maintain spreadsheets, databases and other information systems as specified by the GMAO Chief.
    • Ensure that information on GMAO personnel, procedures, and publications are current on the GMAO web pages.
    • Produce and distribute deliverable reports, as required by the Contract Project Manager.
     

    4/2015 - 8/2016

    Senior Secretary

    The George Washington University, Washington, DC

    • Develops implements and administers departmental office systems and procedures. Establishes office procedures, policies and operations. Interprets and communicates policies and processes.
    • Monitors budget including tracking expenditures and providing reports. May prepare spreadsheets for budgets, grants or contracts, including tracking and maintaining expenditures and reconciling accounts; uses budget tool. Prepares financial reports using on-line financial systems, or oversees and directs the work of an associate preparing the reports. May serve as approver for financial transactions representing the department.
    • May maintain personnel records.
    • Reviews, assesses, routes, answers and monitors follow up action steps on correspondence. Gathers and analyzes information required for administrative reporting.
    • Provides wide ranges of support including: keyboarding, composing and editing letters, memoranda, reports, lecture/course materials, presentations, and cases. Prepares copy for publication or submission of grant proposals and/or reports.
    • Serves as principal contact and source of information for customers of the department, including faculty, students, staff and external customers.
    • Manages complex calendars, arranges for meetings, appointments and travel arrangements.
    • Coordinates events, including conferences and seminars.
    • Contributes to unit effort by accomplishing related duties as required.
    • Purchases and maintains inventory of supplies for office
     

    7/2014 - 4/2015

    Administrative Assistant

    Rso, INC, Laurel, MD

    Administrative Assistant
    • Inputting the data and making complex entries using MS Word, MS Access, Excel and spreadsheet applications.
    • Composed and drafted all outgoing correspondence and reports for managers.
    • Oversaw inventory and office supply purchases.
    • Processed accounts receivable and accounts payable.
    • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
    • Reduced overhead by taking on more responsibility with creative and administrative projects.
    • Managed executive calendar and coordinated weekly project team meetings.
    • Compiled company information and related material and distributed it to candidates.
    • Helped distribute employee notices and mail around the office.
    • Coordinate travel arrangements for personnel.
    • Ensure that all travel arrangements, documents and document processes are compliant.
    • Strong sense of responsibility and a high customer service standard.
    • Maintain lists and follow-up on all actions, be highly organized, pay close attention to detail, have excellent proofreading skills with a mastery of English grammar, and be able to handle multi-tasking well.
    • Responsible for maintaining physical and virtual document filing systems.
    • Possess sound judgment and excellent interpersonal skills.
    • Possess the ability to work in high-stress environments while maintaining a healthy work-life balance.
     

    9/2012 - 7/2014

    Visa Specialist

    Cibt, INC, Washington, DC

    • Proactively manages customer relationship; ensures regular engagement through email and phone, clarifying customer objectives, providing regular updates, and confirming timely turnaround.
    • Develops personalized interactions with customers across all channels; strengthens customer relations and builds loyalty through proactive and regular customer engagement.
    • Monitors deadlines and adapts to changes in priorities, managing competing demands.
    • Makes timely and informed decisions, keeps appropriate parties informed and engaged.
    • Uses appropriate communication methods to instill customer confidence.
    • Communicates clear and realistic expectations to customers: timeframe, cost estimates, issues, etc.
    • Understands travel document requirements; follows policies and procedures and upholds the standards of work necessary to ensure compliance. Promotes best practices and quality control, always displaying a commitment to excellence.
    • Advises the customer of any issues and ensure the client is aware of any escalations. Works with both the customer and client to resolve issue; takes ownership of relationship and ensure satisfactory closure.
    • Monitors orders and ensures travel documents are submitted within anticipated delivery date; follows up on orders and seeks customer feedback on experience.
    • Maintains customer records in proprietary database; upholds system data integrity.
    • Maintains appropriate files through accurate data submission and records retention.
    • Monitors own work to ensure accurate submission of data.
    • Updates customer profiles and ensures notes, support document, and communications are entered on time.
     

    Brief Bio

    Experienced Administrative Analyst who is able to handle multiple tasks simultaneously and accurately deliver executive correspondence. Adept at computer productivity software maintaining accurate and organized files and developing effective lines of communication with all levels of management. Specializes in working in a fast-paced environment and maintaining critical files and records.

                                                                                                                                                                                            
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